HMRC is streamlining its services to offer faster, more interactive support through modern channels. So, if your go-to move was to post a forum question and wait for a reply, you’re in for a treat, because help is about to get quicker and easier to access ...
The HMRC forums closure may be on the horizon, but the future isn’t looking so bleak!
The forums will stop accepting new posts from early June 2025, with a full shutdown by the end of the month. As a business owner, here’s what you need to know, where to go instead, and why this change might not be as apocalyptic as it first sounds.
To ask a question:
Contact HMRC: Choose your issue, click “Ask HMRC online,” and chat with their digital assistant. If it can’t help, your query gets escalated to a human (eventually).
@HMRCCustomers on X: For general help, it’s fast, visible, and perfect for quick questions.
For guidance and learning:
GOV.UK: From step-by-step guides to interactive tools, this is HMRC’s knowledge base on steroids.
HMRC Webinars: Watch recordings or register for upcoming live webinars.
The HMRC App: Check your tax situation, NI, credits and more while you queue for coffee.
HMRC’s YouTube channel: Quick videos with bite-sized guidance, minus the jargon (mostly).
Closing the HMRC forums is part of their broader Digital Channel Strategy - a bold initiative to offer smarter support. That means investing in tools that let you find answers quicker, self-serve with confidence, and avoid the digital tumbleweeds of an empty forum thread.
The HMRC forums closure may be on the horizon, but the future isn’t looking so bleak. There are more tools, more options, and way less chance of shouting into the void and waiting days for a reply.
And of course, your Business Godparent is always here to help you.
If anything I've written in my blog post resonates with you and you'd like to discover more of my thoughts about the HMRC forums closure next month, then do call me on 01908 774320 and let's see how I can help you.
Don't forget to stay updated with our daily social media posts on Facebook.
Roger trained at Edward Thomas Peirson & Sons in Market Harborough before working at Hartwell & Co, followed by Chancery, as a partner. He started Essendon Accounts and Tax with Helen Beaumont in 2014 as a general practitioner with a hands-on approach.
Roger loves getting his hands dirty, working with emerging, small-to-medium and family businesses to ensure they receive the best possible accountancy advice. Roger utilises an extensive network of business contacts to leverage the best guidance and practical solutions.
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