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Managing Capability With Hybrid Workers

Being proactive with your team ...


Posted by Roger Eddowes on 18/08/2022 @ 8:00AM

The whole working from home concept that arose during the pandemic was so successful, that many businesses decided to introduce hybrid working across their entire organisations ...

Good management, solid KPIs and regular communication will work wonders with your hybrid workers!

Good management, solid KPIs and regular communication will work wonders with your hybrid workers!

copyright: andreypopov / 123rf

Employees work from both home and the office, depending on what they do and whether management agrees, of course. But what happens when someone is struggling with performance?

"What can be done to manage this?"

Obviously, your team has to have KPI's or you may not know one of them was having issues, but the key thing to realise is that managing a team of hybrid workers is not the same as managing an office-based one. Employees need to learn new skills and one of these is self-motivation.

Nearly 38% of employees now work from home at least one day a week, and that's compared with 18% before the pandemic. It's vital that managers can monitor them at home as easily as they do in the office. Can technology be replicated in both places so it's seamless for them to move between home and the office? What additional data protection requirements are needed? Does your software need tweaking to give managers better stats on performance?

Standards must be clearly communicated and goals must be set. Should an employee meet expectations when working from home once a week, maybe they could be rewarded with an extra day a week at home? Conversely, should one of your team members not hit their targets, you could require them to be in the office full time for a while.

"You must always be proactive with them!"

Any HR issues should only be communicated face-to-face as it's easy to take an email out of context when there are no facial expressions or body language to engage with. Tackling issues directly and easily builds trust and helps develop a good working relationship with your remote workers. Scheduled, regular calls and video chats will keep up their motivation.

And involve them as a team. A weekly group call allows people to interact even if they miss each other at the office due to different homeworking schedules. A quarterly face-to-face meeting over lunch is always a good idea too.

"Do be aware of proximity bias though!"

This can arise when you have regular contact with office workers and less contact with those working remotely. Assumptions can be subconsciously made when there is no physical presence.

Good management, solid KPIs and regular communication will work wonders with your hybrid workers.

Until next time ...

Business Godparent


Would you like to know more?

If anything I've written in this blog post resonates with you and you'd like to discover more about hybrid working, it may be a great idea to give me a call on 01908 774320 and let's see how I can help you.

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About Roger Eddowes ...


Roger trained at Edward Thomas Peirson & Sons in Market Harborough before working at Hartwell & Co, followed by Chancery, as a partner. He started Essendon Accounts and Tax with Helen Beaumont in 2014 as a general practitioner with a hands-on approach.

Roger loves getting his hands dirty, working with emerging, small-to-medium and family businesses to ensure they receive the best possible accountancy advice. Roger utilises an extensive network of business contacts to leverage the best guidance and practical solutions.