HMRC to Implement Voice Recognition for Enhanced Customer Service
HMRC has announced a transformative plan to integrate voice recognition technology into its customer service framework. This approach seeks to streamline security checks and improve the overall customer service experience for taxpayers ... Having been on hold myself for hours on end, I welcome HMRC's voice recognition upgrade! HMRC has decided to leverage voice recognition technology, intending to expedite call handling for the thousands of taxpayers navigating its services. This initiative comes in direct response to the agency's struggle with long waiting times, an issue that has been under scrutiny from both the general public and various parliamentary committees. Voice recognition technology is expected to revolutionise |
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