It seems quite ridiculous that a letter I sent on the 22nd of May 2022 was only acknowledged by HMRC this week. It's a massive problem that is affecting accountants, agents and even our clients ...
Once an agent identifies any post older than a year, they can submit an online form and HMRC will confirm the identification of the reported post within 5 working days and prove a more detailed response within 15 days.
There's always a, but though ... the AAM service will not address issues belonging to other departments. This includes compliance checks, appeals against decisions, posts that have already received a response (albeit a long time ago which then stalled) and, of course, posts less than 12 months old.
Although I am enthusiastic about this targeted approach, I am less impressed with HMRC overall. This trial seems insufficient and far too late to make much of a difference. It certainly fails to address the underlying service issues HMRC are having right now.
When a response takes more than a few weeks, there's something very wrong.
If you feel inspired to find out more about anything I've said here, do call me on 01908 774320 or leave a comment below and I'll be in touch as soon as I can.